Refund Policy

Draft — have a lawyer review before launch.

This is a solid starting draft written for the site as built, not a substitute for legal review. Have an attorney check it against your state's consumer-protection rules and Stripe's dispute policies before you go live.

1. Why we ask for payment upfront

Each Word is prepared specifically for you, and paying reserves Prophet O's time exclusively for your session. Because of that, refunds are handled with care, case by case, rather than automatically.

2. Rescheduling instead of cancelling

If your time no longer works, the simplest fix is usually to reschedule — you can do this from your confirmation up to 24 hours before your session, at no cost, and no cancellation window applies. The 1-hour cancellation window in Section 3 is only about cancelling for a refund, not about moving your time.

3. The 1-hour cancellation window

Because Prophet O reserves and prepares for your exact time, whether a cancellation is refunded depends on how far ahead of your scheduled time you cancel:

More than 1 hour before your scheduled time — 80% refund. The remaining 20% covers the time already held and prepared for. Example: your session is at 8:00 AM. Cancelling any time before 7:00 AM qualifies for an 80% refund.
Within 1 hour of your scheduled time — no refund. At that point Prophet O's time is fully committed and can no longer be offered to anyone else. Example: your session is at 8:00 AM. Cancelling at 7:02 AM, or any time from 7:00 AM onward, is not refundable.

This window is measured against your confirmed session time, not against when you originally booked. It applies to cancellations; see Section 2 above if you'd rather reschedule than cancel.

4. Other refund situations

Outside the cancellation window above, refunds are still considered case by case:

Likely: Prophet O is unable to hold the session at the confirmed time and no reasonable alternative can be arranged; a technical failure on our end (payment processed twice, a broken booking link, etc.) prevented your session; or you cancel before choosing a time and before Prophet O has prepared for your session.
Unlikely: your session was given as scheduled; you simply changed your mind after the session took place; or you missed your scheduled time entirely without cancelling or rescheduling in advance.

5. Add-ons and extra questions

Optional add-ons (recorded prayer, Zoom prayer, special request, written keepsake) are tied to your session and follow the same 1-hour cancellation window as the session itself. Additional question packs ($25 for three more) are purchased after your Word has already been given, so they're refundable only if they weren't used — reach out and we'll sort it out.

6. How to request a refund

Message Ruth in the support chat, or reply to your confirmation email, with your name and what happened. Ruth can resolve many requests directly and on the spot; anything larger goes to Prophet O with a summary and his decision follows quickly.

7. How refunds are paid

Approved refunds are returned to the original payment method through Stripe. Card refunds typically post within 5–10 business days; bank (ACH) refunds can take longer, depending on your bank.