Privacy Policy

Draft — have a lawyer review before launch.

This is a solid starting draft written for the site as built, not a substitute for legal review. Have an attorney check it against your state and any regions you serve (e.g. GDPR/CCPA) before you go live.

1. What we collect

Data	When	Why
Name, email, phone	When you reserve a Word	To confirm your booking, send reminders, and text a purchase alert to Prophet O
What you'd like prayed over	When you reserve, and during your follow-up questions	So Prophet O can prepare for your session, and so Amara/Elias can brief him
Payment details	At checkout	Processed entirely by Stripe — we never see or store your card or bank number
Chat messages with Ruth	If you use the support chat	To answer you, and to hand off to Prophet O anything Ruth isn't certain of
Review text and rating	If you leave a review	Shown publicly only with your consent, as first name + last initial

2. How it's used

Your information is used only to run your session and serve you well: booking, reminders, the intake conversation, your Word, your follow-up questions, and (if something needs Prophet O's direct attention) an email or text to him with your details. We do not sell your data, and we do not use it for advertising.

3. Who sees it

Stripe — processes payment; we receive confirmation and the last four digits, never your full card or bank number.
Calendly — handles scheduling for the time you pick.
Anthropic (Claude) — powers the live chat assistants, when enabled; your message is sent to generate a reply and is not used to train models on our behalf.
Twilio — sends SMS alerts (purchase notifications to Prophet O; we do not text guests marketing messages).
MailChannels — delivers the email when a question is handed off to Prophet O.
Prophet O — sees what you share about your session, and any handed-off question, so he can help you.

4. Storage and retention

Booking, review, and conversation records are stored in our hosting provider's database (Cloudflare KV) for as long as needed to run the service and meet basic recordkeeping, then may be deleted. Chat conversation logs are kept for up to 30 days for quality and training-the-assistants purposes, then expire automatically.

5. Confidentiality

What you share about your situation is held in confidence and used only to serve you. It is not published, shared with third parties for marketing, or disclosed except as needed to run the service (see Section 3) or where required by law.

6. Your choices

You can ask us to delete your information, correct it, or tell you what we hold, by reaching out through the support chat or the contact address below. If you left a review, you can ask to have it removed at any time.

7. Children

This service is intended for adults. We do not knowingly collect information from children.

8. Changes

We may update this policy as the service changes. The version posted here is the one in effect.

9. Contact

Questions about this policy, or requests about your data, can be sent through the site's support chat.